Customer Experience Specialist – Tech Support & Help Desk

MCI; Savannah (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

MCI is seeking a Customer Service Representative in Savannah, GA to deliver inbound support, troubleshoot issues, and drive exceptional customer experiences for commercial and public sector clients. You’ll handle calls, chats, and emails, aim for first-contact resolution, and collaborate with internal teams to resolve issues while maintaining data confidentiality in a dynamic, high-growth environment.

The role requires strong communication, problem-solving skills, and a customer-first mindset,

Qualifications

• Must be 18+ with a high school diploma or equivalent.
• Excellent written and verbal communication skills.
• Strong problem-solving, conflict resolution, and troubleshooting abilities.
• Type 20+ WPM and navigate multiple systems confidently.
• Proficiency with Microsoft Office and familiarity with Windows OS.
• Reliable, punctual, and motivated with a strong work ethic.
• Customer-first mindset: empathetic, patient, responsive.
• Ability to multi-task, self-manage, and adapt in a fast-paced setting.
• Team-oriented with a positive, professional attitude.
• 1+ year in customer service or related roles (preferred).
• Experience with government or enterprise accounts (preferred).
• Knowledge of CRM tools or call center systems (preferred).

Responsibilities

• Manage inbound calls, chats, and emails with professionalism and empathy.
• Resolve product, process, and basic technical inquiries; aim for first-contact resolution.
• Identify customer needs and offer relevant product or service solutions.
• Research, troubleshoot, and collaborate with internal teams to resolve issues.
• Document customer interactions accurately and maintain data confidentiality.
• Stay updated through ongoing training and knowledge resources.
• Uphold service standards and meet performance goals in a fast-paced environment.

Skills

Excellent communication

Problem-solving

Troubleshooting

Multi-tasking

Team player

Customer-first mindset

Type 20+ WPM

Education

High school diploma or equivalent

Tools

CRM tools

Microsoft Office

Windows OS

Job description

MCI is seeking a Customer Service Representative in Savannah, GA to deliver inbound support, troubleshoot issues, and drive exceptional customer experiences for commercial and public sector clients. You’ll handle calls, chats, and emails, aim for first-contact resolution, and collaborate with internal teams to resolve issues while maintaining data confidentiality in a dynamic, high-growth environment.

The role requires strong communication, problem-solving skills, and a customer-first mindset,