Customer Service & Equipment Specialist — Earn Bonuses

U-Haul; Spring Grove (IL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health insurance & Prescription plans

Paid holidays, vacation, and sick days

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Life insurance

Job summary

U-Haul in Illinois is seeking a friendly Customer Service Representative to join our team as the face of our exceptional service. You will assist customers with U-Haul products, use U-Scan tech to manage rentals, and help move and hook up trucks and trailers, while inspecting equipment on the lot.

The role offers on-the-job education, a supportive team, and a potential hiring bonus. A valid driver's license and high school diploma are required, with training offered for certifications such as

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Education

High school diploma or equivalent

Job description

U-Haul in Illinois is seeking a friendly Customer Service Representative to join our team as the face of our exceptional service. You will assist customers with U-Haul products, use U-Scan tech to manage rentals, and help move and hook up trucks and trailers, while inspecting equipment on the lot.

The role offers on-the-job education, a supportive team, and a potential hiring bonus. A valid driver's license and high school diploma are required, with training offered for certifications such as