Customer Service & Equipment Specialist

U-Haul; Glenwood (IL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Paid holidays, vacation, and sick days

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Dental & Vision Plans

Life insurance

Gym Reimbursement Program

MetLaw Legal program

Job summary

U-Haul is seeking a Customer Service Representative in Illinois to be the face of the company’s exceptional service. You will assist customers, inspect and prepare equipment, and use U-Scan technology to dispatch rentals and manage inventory on the lot.

The role involves loading and hooking up trucks, inspecting equipment, and learning through U-Haul University. A valid driver’s license and high school diploma are required.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent is required.

Responsibilities

• Assist customers inside and outside a U-Haul center with products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including fluid checks.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing U-Haul education through U-Haul University.

Skills

Customer service

Team player

Communication

Education

High school diploma or equivalent

Tools

U-Scan technology

Forklift operation

Job description

U-Haul is seeking a Customer Service Representative in Illinois to be the face of the company’s exceptional service. You will assist customers, inspect and prepare equipment, and use U-Scan technology to dispatch rentals and manage inventory on the lot.

The role involves loading and hooking up trucks, inspecting equipment, and learning through U-Haul University. A valid driver’s license and high school diploma are required.