Customer Service & Equipment Dispatch Specialist

U-Haul; Rochester Hills (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance & Prescription plans,

Paid holidays, vacation, and sick days

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Gym Reimbursement Program

Life insurance

Dental & Vision Plans

Discounts on Apple products

MetLife auto and home insurance

Job summary

U-Haul is seeking a Customer Service Representative in Michigan to be the face of our friendly service team. You will assist customers with rentals, explain products, and help manage inventories using U-Scan technology. Training is provided for certifications and safety procedures.

Responsibilities include moving equipment, inspecting trucks, and preparing invoices, with opportunities for on-the-job education through U-Haul University.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Communication

Teamwork

Problem solving

Flexibility

Education

High school diploma or equivalent

Tools

U-Scan technology

Job description

U-Haul is seeking a Customer Service Representative in Michigan to be the face of our friendly service team. You will assist customers with rentals, explain products, and help manage inventories using U-Scan technology. Training is provided for certifications and safety procedures.

Responsibilities include moving equipment, inspecting trucks, and preparing invoices, with opportunities for on-the-job education through U-Haul University.