Customer Service & Equipment Dispatch Specialist

U-Haul International, Inc.; Richmond (CA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Opportunities for advancement

Health insurance and prescriptionPlans

401(k) Savings Plan

ESOP

Paid holidays, vacation, and sick days

Job summary

U-Haul International, Inc. is seeking a Customer Service Representative to be the face of our exceptional service, assisting customers and managing equipment via the U-Scan system.

You will inspect and maintain equipment, dispatch and return gear, and participate in ongoing training at U-Haul University. This role requires a valid driver's license, a high school diploma or equivalent, and offers on-site training with opportunities for advancement.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Communication

U-Scan technology

Forklift operation

Education

High school diploma or equivalent

Tools

U-Scan app/technology

Job description

U-Haul International, Inc. is seeking a Customer Service Representative to be the face of our exceptional service, assisting customers and managing equipment via the U-Scan system.

You will inspect and maintain equipment, dispatch and return gear, and participate in ongoing training at U-Haul University. This role requires a valid driver's license, a high school diploma or equivalent, and offers on-site training with opportunities for advancement.