Customer Service Pro | Equipment & Dispatch Expert

U-Haul International; Detroit (MI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Hiring bonus

Cash bonus $300 after certification

Health insurance & prescription plans

Paid holidays, vacation, and sick days

Life insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Discounts on Apple products, Dell, etc

MetLife auto and home insurance

Job summary

U-Haul International in Detroit, MI seeks a friendly Customer Service Representative to be the face of our service team. You will assist customers, operate U-Scan tech to dispatch and manage rentals, and help with equipment inspections and returns.

The role includes loading and unloading, basic maintenance tasks, and ongoing training through U-Haul University. A high school diploma is required, a valid driver's license, and the ability to work as part of a team in a fast-paced environment.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Education

High school diploma or equivalent

Job description

U-Haul International in Detroit, MI seeks a friendly Customer Service Representative to be the face of our service team. You will assist customers, operate U-Scan tech to dispatch and manage rentals, and help with equipment inspections and returns.

The role includes loading and unloading, basic maintenance tasks, and ongoing training through U-Haul University. A high school diploma is required, a valid driver's license, and the ability to work as part of a team in a fast-paced environment.