Customer Service & Equipment Specialist

U-Haul; Monroe (MI); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Career stability

Opportunities for advancement

Health insurance & Prescription plans,

Paid holidays, vacation, and sick days

Life insurance

MetLife auto and home insurance

Job summary

U-Haul is seeking a Customer Service Representative in Monroe, MI to be the face of our service and help customers with equipment rentals and related products. You will assist customers, manage rentals with U-Scan, and help move and connect trucks and trailers.

Responsibilities include inspecting equipment, issuing invoices, and educating customers. Certifications may be provided on employment, with opportunities for growth and a fast-paced, supportive team environment.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license with good driving record.

Responsibilities

• Assist customers inside and outside a U-Haul center with products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High school diploma

Tools

U-Scan technology

Forklift operation training

Propane filling certification (training offered)

Job description

U-Haul is seeking a Customer Service Representative in Monroe, MI to be the face of our service and help customers with equipment rentals and related products. You will assist customers, manage rentals with U-Scan, and help move and connect trucks and trailers.

Responsibilities include inspecting equipment, issuing invoices, and educating customers. Certifications may be provided on employment, with opportunities for growth and a fast-paced, supportive team environment.