Customer Service Engineer

Worldwide TechServices; Long Beach (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading technology support company is seeking a qualified candidate to provide technical support and troubleshooting for various devices, including PCs, laptops, and printers. The ideal candidate will assist VIP clients, respond to change management requests, and ensure high levels of customer satisfaction. Candidates should have experience working in an end-user environment with strong communication skills. This role is located in Long Beach, California.

Qualifications

• Basic and moderately complex troubleshooting skills.
• Technical support experience in an end-user environment.

Responsibilities

• Perform troubleshooting and repair activities for various devices.
• Provide support to identified VIP clients.
• Respond to change management requests and perform installations.
• Proactively communicate with users about service updates.

Job description

Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.

• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

Equal Opportunity Employer
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