Customer Service Engineer

Worldwide TechServices; Greenville (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

A prominent technology services provider is seeking a technician in Texas. The role involves troubleshooting and repairing PCs, laptops, and printers while providing exceptional service. Responsibilities include assisting VIP clients, managing change requests, and actively communicating with users. Ideal candidates should be dedicated to customer satisfaction and adhere to company policies. This position offers the opportunity to grow within a supportive environment.

Responsibilities

• Perform basic and moderately complex troubleshooting and repair activities.
• Provide support to client identified VIPs.
• Respond to change management requests, including installing new PC equipment.
• Perform Install/Move/Add or Change (IMAC) activities.
• Communicate proactively with end-users and service desk personnel.

Job description

Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.

• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.