Customer Service Engineer

Worldwide TechServices; Buffalo (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading technology support company in Buffalo, NY, seeks a dedicated support technician to perform troubleshooting and repair activities for PCs, laptops, and printers. The role includes providing assistance to VIP clients and ensuring high customer service satisfaction levels. Candidates should possess strong technical skills and communication abilities. This position offers an opportunity to work closely with clients to deliver effective solutions in a dynamic environment.

Qualifications

• 1+ years of experience in technical support or relevant field.
• Strong understanding of PC hardware and software.
• Excellent communication skills.

Responsibilities

• Troubleshoot and repair PC equipment and peripherals.
• Provide dedicated support to client VIPs.
• Handle installation of new hardware and desk-side support.

Job description

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end‑user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end‑user desk‑side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk‑side support activities
• Display outstanding technical and professional services skills at all times
• Meet – established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end‑user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.