Customer Service Engineer

Worldwide TechServices; Roy (UT); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading technology services provider seeks an individual for troubleshooting and repair tasks in an end-user environment, including PC, laptop, and printer support. The candidate must display outstanding technical skills, provide impeccable service to VIP clients, and communicate effectively with users. The role includes responding to change management requests and performing IMAC activities. This position emphasizes meeting customer satisfaction metrics and following documented service operations policies.

Responsibilities

• Perform basic and moderately complex troubleshooting and repair activities.
• Provide support to client identified VIPs.
• Respond to change management requests including installing new PC equipment.
• Perform desk-side support activities.
• Communicate proactively with end-users regarding repair status.

Job description

Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.

• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

Equal Opportunity Employer
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