Customer Service Engineer

Worldwide TechServices; Aurora (CO); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading technology services company is seeking a skilled technician to provide desktop support and troubleshooting in Aurora, Colorado. The ideal candidate will have strong technical skills with PCs, laptops, and printers, ensuring exceptional customer service while following operational guidelines. Responsibilities include IMAC activities and support for identified VIPs. This role requires excellent communication to keep users informed about repair status and expected timelines.

Qualifications

• Ability to perform basic and moderately complex troubleshooting and repair activities.
• Experience with PC's, desktops, laptops, tablets, and printers.
• Outstanding technical and professional service skills.

Responsibilities

• Provide support to client identified VIPs.
• Install and configure new PC equipment.
• Perform desk-side support activities.

Skills

Troubleshooting skills

Customer service skills

Communication skills

Job description

Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.

• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

Equal Opportunity Employer
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