Customer Service Engineer

Worldwide TechServices; Bloomfield (CT); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading tech service provider in Bloomfield, Connecticut, is seeking a candidate to perform troubleshooting and repair in an end-user environment. Responsibilities include supporting VIP clients, managing change requests, and completing desk-side support activities. Candidates should display strong technical skills and adhere to service policies. This role may involve working with various devices such as PCs, laptops, and printers, ensuring high levels of customer satisfaction.

Qualifications

• Experience in troubleshooting PCs, desktops, laptops, tablets, and printers.
• Outstanding technical skills and professional service skills.
• Ability to follow documented service operations policies.

Responsibilities

• Provide support to client identified VIPs.
• Respond to change management requests including installing new PC equipment.
• Perform Install/Move/Add or Change (IMAC) activities.
• Display outstanding technical and professional skills.
• Meet established customer service satisfaction levels.

Job description

Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.

• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

Equal Opportunity Employer
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