Customer Service Engineer

Worldwide TechServices; Fort Worth (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

A technology services provider is looking for a technical support specialist in Fort Worth, Texas. The role involves troubleshooting, repair activities, and providing support to VIP clients. Responsibilities include managing changes, supporting desk-side operations, and ensuring high customer satisfaction. Candidates should exhibit strong technical and customer service skills. This position is an excellent opportunity for those eager to contribute to client service excellence.

Qualifications

• Experience providing end-user IT support in a corporate environment.
• Familiarity with desktop/laptop/tablet/printer hardware a plus.
• Strong communication and customer service skills.

Responsibilities

• Perform basic and moderately complex troubleshooting and repair activities.
• Provide support to client identified VIPs.
• Respond to change management requests including installing new PC equipment.
• Perform Install/Move/Add or Change (IMAC) activities.
• Display outstanding technical and professional services skills.
• Meet established customer service satisfaction levels and metrics.

Skills

Desk-side support

Troubleshooting

Customer service

VIP support

Job description

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end‑user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end‑user desk‑side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk‑side support activities
• Display outstanding technical and professional services skills at all times
• Meet – established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end‑user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.