Customer Service Engineer

Worldwide TechServices; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology services provider is seeking an individual for troubleshooting and repair activities in an end-user environment. The role requires providing support to clients and VIPs, performing Install/Move/Add or Change (IMAC) activities, and meeting customer service satisfaction metrics. The ideal candidate should possess strong communication skills and understand service policies. This is an opportunity to enhance your technical skills in a professional environment located in Charlotte, North Carolina.

Qualifications

• Basic and moderately complex troubleshooting skills.
• Ability to provide end-user support for various devices.
• Excellent communication skills regarding service updates.

Responsibilities

• Provide support to client identified VIPs.
• Respond to change management requests for PC installations.
• Perform desk-side support activities.
• Proactively communicate status and repair estimates.

Job description

Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.

• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

Equal Opportunity Employer
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