Customer Experience & E-Commerce Team Leader

Whole Foods Market; Longmont (CO); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Whole Benefits

Job summary

Whole Foods Market in Colorado is seeking an Associate Team Leader to support the Team Leader in delivering excellent customer service and managing the checkout experience, online grocery orders, and pickup/delivery at the store.

You will monitor KPIs, optimize labor utilization and processes, coach Team Members, ensure safety and regulatory compliance, and collaborate with store leadership and external partners to drive performance and a positive work environment.

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.

Responsibilities

• Delivers outstanding customer experience and ensures service standards.
• Balances in-store service with processing online orders.
• Monitors schedules to meet customer needs within labor budgets.
• Coaches Team Members and fosters teamwork and morale.
• Ensures safety, security, and regulatory compliance.
• Partners with store leadership and external providers to drive performance.

Skills

Task management

Labor utilization

Performance metrics

Communication

Leadership

Coaching/mentoring

MS Office / Email

Retail systems knowledge

Job description

Whole Foods Market in Colorado is seeking an Associate Team Leader to support the Team Leader in delivering excellent customer service and managing the checkout experience, online grocery orders, and pickup/delivery at the store.

You will monitor KPIs, optimize labor utilization and processes, coach Team Members, ensure safety and regulatory compliance, and collaborate with store leadership and external partners to drive performance and a positive work environment.