Customer Service & E‑Commerce Operations Supervisor

Whole Foods Market; Westport (CT); On-site; USD 26,000 - 42,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Financial wellness

Health & wellness programs

Job summary

Westport, CT — Whole Foods Market is seeking a Supervisor to support Customer Service & E-Commerce operations at the assigned store. You will lead daily checkout and online order processes, monitor performance metrics, manage labor, and ensure safety and compliance.

You will coach Team Members, maintain high morale, and drive a positive customer experience while collaborating with store leadership and partners. This role requires flexibility for nights, weekends, and holidays.

Qualifications

• 12+ months retail experience

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Seeks awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
• Maintains cleanliness of workspaces including staging area and coolers.
• Maintains security of equipment, e.g., MSRs, phones, currency counters.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models WFM core values, leadership principles, and supports goals.

Skills

Task management

Root cause analysis

Interpersonal skills

Team leadership

Training others

Tools

Email

Microsoft Office

Operations software

Job description

Westport, CT — Whole Foods Market is seeking a Supervisor to support Customer Service & E-Commerce operations at the assigned store. You will lead daily checkout and online order processes, monitor performance metrics, manage labor, and ensure safety and compliance.

You will coach Team Members, maintain high morale, and drive a positive customer experience while collaborating with store leadership and partners. This role requires flexibility for nights, weekends, and holidays.