Customer Service Dispatcher - Training, Growth & Impact

Mr. Electric of Monroe, NY; Florida; On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical

401K w/match

PTO

Job summary

Mr. Electric is hiring a CSR/Dispatcher in Florida to be the first point of contact for customers. You will schedule jobs, route electricians, and monitor calls to ensure high service quality. Strong communication and data-entry skills are essential.

You will work with a team to convert leads, deliver excellent customer experiences, and support a safe, efficient operation. Competitive hourly pay and benefits are offered.

Qualifications

• 2+ years of administrative experience.
• Strong written and verbal communication skills.
• Fluency in English is mandatory.

Responsibilities

• Answer customer calls and schedule jobs according to customer needs.
• Assign and direct electricians to locations and coordinate schedules.
• Monitor service calls in real time and adjust schedules to maximize efficiency.
• Follow up with customers to address needs and concerns on unsold work.

Skills

Administrative experience

Written communication

Verbal communication

Fluency in English

Data entry

Tools

CRM software

Dispatch software

Job description

Mr. Electric is hiring a CSR/Dispatcher in Florida to be the first point of contact for customers. You will schedule jobs, route electricians, and monitor calls to ensure high service quality. Strong communication and data-entry skills are essential.

You will work with a team to convert leads, deliver excellent customer experiences, and support a safe, efficient operation. Competitive hourly pay and benefits are offered.