Customer Service Dispatcher

Mr. Electric of Monroe, NY; Florida; Presencial; USD 23.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

401K w/match

PTO

Descripción de la vacante

Mr. Electric is hiring a CSR/Dispatcher in Florida to be the first point of contact for customers. You will schedule jobs, route electricians, and monitor calls to ensure high service quality. Strong communication and data-entry skills are essential.

You will work with a team to convert leads, deliver excellent customer experiences, and support a safe, efficient operation. Competitive hourly pay and benefits are offered.

Formación

• 2+ years of administrative experience.
• Strong written and verbal communication skills.
• Fluency in English is mandatory.

Responsabilidades

• Answer customer calls and schedule jobs according to customer needs.
• Assign and direct electricians to locations and coordinate schedules.
• Monitor service calls in real time and adjust schedules to maximize efficiency.
• Follow up with customers to address needs and concerns on unsold work.

Conocimientos

Administrative experience

Written communication

Verbal communication

Fluency in English

Data entry

Herramientas

CRM software

Dispatch software

Descripción del empleo

Are you looking for a job that will challenge your communication skills and allow you to make a difference in people’s lives?Do you like interacting with homeowners and helping to create safer homes?If so, you’re in luck! Mr. Electric is looking for CSR/Dispatchers to join our team, so apply today!Why You Should Join Our Team as a CSR/DispatcherWe Invest in You – We offer robust training for our CSR/Dispatchers and provide you with resources to grow your skills. We also hold weekly meetings as a team for training and development.We Collaborate with You – As a CSR/Dispatcher, you’ll work closely with other team members and service technicians to ensure that customers receive the best possible service.We Share Our Success with You – We’ve figured out the formula and will show you how to deliver an exceptional customer experience.Here are Your Responsibilities as a CSR/Dispatcher at Mr. ElectricAs a CSR/Dispatcher, you are a key member of our team. You’ll be the first point of contact that customers have with us, and shape the customer’s perception of Mr. Electric from the beginning.Here are the primary responsibilities for this position:· You will answer customer calls and schedule jobs according to the customer’s needs.· You will assign and direct electricians to appropriate customer locations, monitor their route and status to coordinate and prioritize their schedules, and handle dispatching tasks efficiently.· You will be responsible for real-time monitoring of service calls, adjusting schedules as needed to maximize efficiency and customer satisfaction.· You will follow up with customers to determine if they wish to proceed with any unsold work and address all their needs and concerns.Here’s How We Measure Success· Solidify Opportunities – By successfully converting customer leads into scheduled jobs, you provide work opportunities for our service technicians, and also contribute to the growth of our business.· Top-Notch Customer Satisfaction – You will be responsible for ensuring a high level of customer satisfaction by delivering an amazing customer experience. Earn the trust of the customer by clearly communicating expectations, actively listening to their concerns, and providing excellent service.· Efficiency – To succeed in this role, you must be prompt and detailed while booking calls. You must meet the needs of our customers so we can run a healthy business that takes care of our team.How to Know If You Are a Good FitAs a Mr. Electric CSR/Dispatcher,· You focus on the positive and enjoy being around upbeat people.· You keep your promises to the customer and the team.· You are detail-oriented, both in your work and when communicating with the customers.· You are professional by nature, consistently demonstrating reliability, attention to detail, and strong problem-solving skills in all aspects of your work.· You are comfortable with data entry and using technology.· You enjoy meeting new people and building new relationships.· You welcome feedback and are always looking to sharpen your skills.Job RequirementsThe following are the minimum requirements for the CSR/Dispatcher position.· 2+ years of administrative experience is preferred· Strong written and verbal communication skills· Fluency in English is mandatoryHere’s What We Provide For You· Software Application and Peripherals – We provide state-of-the-art digital tools for a smooth process while booking calls and dispatching electricians.· Training Program – As part of the Mr. Electric franchise, we offer in-depth training to advance your skills.Pay and BenefitsThe starting pay range for our CSR/Dispatchers is $17.00 to $25.00 per hour, depending on your level of experience.We also offer the following benefits for our CSR/Dispatchers: Medical, 401K w/match, PTOIf you are ready to take the next step in your career as a CSR/Dispatcher, and want to join a team where you are valued and can excel, APPLY TODAY!