Customer Service & Dispatcher: Make Homes Safer & Run Smoothly

Paradox, LLC; Wil-Mar Park (NC); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, and Vision Insurance

Paid Time Off and Paid Holidays

Ongoing training and professional发展

Growth opportunities

Job summary

Mr. Electric is seeking a Customer Service Representative / Dispatcher to be the first contact for customers, coordinate service appointments, and support field technicians. You will ensure an exceptional customer experience while managing schedules with accuracy and pace.

We value a positive attitude, strong communication, and organizational skills. Competitive pay, medical/dental/vision insurance, paid time off and holidays, plus ongoing training and a supportive team environment await the

Qualifications

• Experience in customer service or dispatch preferred.
• Able to multitask and stay organized in a busy setting.
• Comfortable using computers and learning new software.
• Excellent communication and interpersonal skills.

Responsibilities

• Answer incoming customer calls and schedule service appointments.
• Communicate appointment details and service updates to customers.
• Monitor technician schedules and assist with dispatching and routing.
• Support same-day schedule changes and operational needs.
• Maintain accurate customer and job information in our software systems.
• Collaborate with technicians and office staff to keep operations running smoothly.

Skills

Customer service

Dispatch

Scheduling

Communication

Organization

Tools

CRM software

Scheduling software

Job description

Mr. Electric is seeking a Customer Service Representative / Dispatcher to be the first contact for customers, coordinate service appointments, and support field technicians. You will ensure an exceptional customer experience while managing schedules with accuracy and pace.

We value a positive attitude, strong communication, and organizational skills. Competitive pay, medical/dental/vision insurance, paid time off and holidays, plus ongoing training and a supportive team environment await the