CSR/Dispatcher

Mr. Electric LLC; Hickory (NC); Presencial; USD 22.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, and Vision Insurance

Paid Time Off and Paid Holidays

Ongoing training and professional dev.

Supportive team environment withgrowth

Descripción de la vacante

Mr. Electric LLC in Hickory, NC is hiring a Customer Service Representative / Dispatcher to be the first point of contact for customers, schedule service appointments, relay service details, and help coordinate our field technicians to create a safer and more reliable home environment.

In this fast-paced role you will monitor and adjust schedules, handle urgent dispatch needs, follow up on outstanding concerns, and maintain accurate customer and job information in our software systems while

Formación

• Positive attitude and strong customer service skills.
• Excellent communication and organizational abilities.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail.
• Comfortable using computers and learning new software.
• Customer service, dispatch, scheduling, or administrative experience preferred.

Responsabilidades

• Answer incoming customer calls and schedule service appointments
• Communicate with customers regarding appointment details and service updates
• Monitor technician schedules and assist with dispatching and routing
• Support same-day schedule changes and operational needs
• Follow up with customers regarding unsold estimates and outstanding concerns
• Maintain accurate customer and job information in our software systems
• Work closely with technicians and office staff to keep operations running smoothly

Conocimientos

Customer service

Communication

Organization

Multitasking

Attention to detail

Computer literacy

Herramientas

Scheduling software

Dispatch software

CRM software

Descripción del empleo

Are you looking for a job that will challenge your communication skills and allow you to make a difference in people's lives?

Do you like interacting with homeowners and helping to create safer homes?

Mr. Electric is looking for customer service representatives to join our team,

Join the Team at Mr. Electric

Are you a people person who enjoys helping customers, staying organized, and working in a fast-paced environment?

Mr. Electric is looking for a Customer Service Representative / Dispatcher to join our growing team. In this role, you'll be the first point of contact for our customers while helping coordinate schedules, support our field technicians, and ensure an exceptional customer experience.

What You'll Do

• Answer incoming customer calls and schedule service appointments
• Communicate with customers regarding appointment details and service updates
• Monitor technician schedules and assist with dispatching and routing
• Support same-day schedule changes and operational needs
• Follow up with customers regarding unsold estimates and outstanding concerns
• Maintain accurate customer and job information in our software systems
• Work closely with technicians and office staff to keep operations running smoothly

What We're Looking For

• Positive attitude and strong customer service skills
• Excellent communication and organizational abilities
• Ability to multitask and work in a fast-paced environment
• Strong attention to detail
• Comfortable using computers and learning new software
• Customer service, dispatch, scheduling, or administrative experience preferred

What We Offer

• Competitive pay: $16-$18 per hour based on experience
• Medical, Dental, and Vision Insurance
• Paid Time Off and Paid Holidays
• Ongoing training and professional development
• Supportive team environment with opportunities for growth

If you're looking for a career where you can make a difference, grow professionally, and be part of a team that values exceptional customer service, we'd love to hear from you.