Customer Service Dispatcher — Growth & Training Included

Mr. Electric LLC; Wil-Mar Park (NC); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid Holidays

Ongoing training

Job summary

Mr. Electric LLC is seeking a Customer Service Representative / Dispatcher to be the first point of contact for customers, coordinate service schedules, and support field technicians to ensure an exceptional customer experience.

You will handle calls, manage appointments, assist with dispatch, and maintain accurate records while working closely with the team in a fast-paced environment. Competitive hourly pay and benefits are offered.

Qualifications

• Strong customer service and communication abilities.
• Ability to multitask and stay organized in a fast-paced environment.
• Experience with dispatch or scheduling coordination preferred.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Communicate appointment details and service updates to customers.
• Monitor technician schedules and assist with dispatching and routing.
• Support same-day schedule changes and operational needs.
• Follow up on unsold estimates and outstanding concerns.
• Maintain accurate customer and job information in the software systems.
• Collaborate with technicians and office staff to keep operations running smoothly.

Skills

Customer service

Dispatch

Scheduling

Communication

Organizational skills

Multitasking

Tools

Scheduling software

Job description

Mr. Electric LLC is seeking a Customer Service Representative / Dispatcher to be the first point of contact for customers, coordinate service schedules, and support field technicians to ensure an exceptional customer experience.

You will handle calls, manage appointments, assist with dispatch, and maintain accurate records while working closely with the team in a fast-paced environment. Competitive hourly pay and benefits are offered.