CSR/Dispatcher

Mr. Electric of Monroe, NY; Hickory (NC); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive pay: $16–$18 per hour

Medical, Dental, and Vision Insurance

Paid Time Off and Paid Holidays

Ongoing training and professional dev

Growth opportunities

Job summary

Mr. Electric is seeking a Customer Service Representative / Dispatcher to join our growing team in Hickory, NC. You will be the first point of contact for customers, coordinate schedules, support field technicians, and ensure an exceptional experience.

Responsibilities include answering calls, scheduling service, dispatching, and following up on outstanding concerns. We value a positive attitude, strong communication, and the ability to work in a fast-paced environment.

Qualifications

• Customer-service oriented with strong communication skills.
• Able to multitask and stay organized in a fast-paced environment.
• Proficient with computers and learning new software.

Responsibilities

• Answer incoming customer calls and schedule service appointments.
• Communicate appointment details and service updates to customers.
• Monitor technician schedules and assist with dispatching and routing.

Skills

Customer service

Communication

Multitasking

Attention to detail

Organizational skills

Computer literacy

Tools

CRM software

Job description

Are you looking for a job that will challenge your communication skills and allow you to make a difference in people’s lives?Do you like interacting with homeowners and helping to create safer homes?If so, you’re in luck! Mr. Electric is looking for customer service representatives to join our team, so apply today!Join the Team at Mr. ElectricAre you a people person who enjoys helping customers, staying organized, and working in a fast-paced environment?Mr. Electric is looking for a Customer Service Representative / Dispatcher to join our growing team. In this role, you'll be the first point of contact for our customers while helping coordinate schedules, support our field technicians, and ensure an exceptional customer experience.What You'll Do• Answer incoming customer calls and schedule service appointments• Communicate with customers regarding appointment details and service updates• Monitor technician schedules and assist with dispatching and routing• Support same-day schedule changes and operational needs• Follow up with customers regarding unsold estimates and outstanding concerns• Maintain accurate customer and job information in our software systems• Work closely with technicians and office staff to keep operations running smoothlyWhat We're Looking For• Positive attitude and strong customer service skills• Excellent communication and organizational abilities• Ability to multitask and work in a fast-paced environment• Strong attention to detail• Comfortable using computers and learning new software• Customer service, dispatch, scheduling, or administrative experience preferredWhat We Offer• Competitive pay: $16–$18 per hour based on experience• Medical, Dental, and Vision Insurance• Paid Time Off and Paid Holidays• Ongoing training and professional development• Supportive team environment with opportunities for growthIf you're looking for a career where you can make a difference, grow professionally, and be part of a team that values exceptional customer service, we'd love to hear from you.