Customer Service Dispatcher — Schedule, Support & Safer Homes

Paradox, LLC; Hickory (NC); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive pay: $16–$18 per hour

Medical, Dental, and Vision Insurance

Paid Time Off and Paid Holidays

Ongoing training and professional dev

Growth opportunities

Job summary

Mr. Electric is seeking a Customer Service Representative / Dispatcher to join our growing team in Hickory, NC. You will be the first point of contact for customers, coordinate schedules, support field technicians, and ensure an exceptional experience.

Responsibilities include answering calls, scheduling service, dispatching, and following up on outstanding concerns. We value a positive attitude, strong communication, and the ability to work in a fast-paced environment.

Qualifications

• Customer-service oriented with strong communication skills.
• Able to multitask and stay organized in a fast-paced environment.
• Proficient with computers and learning new software.

Responsibilities

• Answer incoming customer calls and schedule service appointments.
• Communicate appointment details and service updates to customers.
• Monitor technician schedules and assist with dispatching and routing.

Skills

Customer service

Communication

Multitasking

Attention to detail

Organizational skills

Computer literacy

Tools

CRM software

Job description

Mr. Electric is seeking a Customer Service Representative / Dispatcher to join our growing team in Hickory, NC. You will be the first point of contact for customers, coordinate schedules, support field technicians, and ensure an exceptional experience.

Responsibilities include answering calls, scheduling service, dispatching, and following up on outstanding concerns. We value a positive attitude, strong communication, and the ability to work in a fast-paced environment.