Customer Service Dispatcher

Neighborly - MRE: Shell Account; Florida; On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical

401K

PTO

Job summary

Mr. Electric in Florida is seeking a friendly CSR/Dispatcher to be the first contact for customers, schedule jobs, and coordinate electricians to deliver safe, timely service.

We provide robust training, weekly team meetings, and growth opportunities. You will use digital tools to manage calls, track routes, and ensure high customer satisfaction while building lasting relationships.

Qualifications

• 2+ years of administrative experience is preferred.
• Strong written and verbal communication skills.
• Fluency in English is mandatory.

Responsibilities

• Answer customer calls and schedule jobs according to the customer’s needs.
• Assign and direct electricians to appropriate customer locations, coordinate schedules.
• Monitor real‑time service calls and adjust schedules to maximize efficiency.
• Follow up with customers to determine if they wish to proceed with any unsold work.

Skills

Administrative experience

Written communication

Verbal communication

Fluency in English

Job description

Are you looking for a job that will challenge your communication skills and allow you to make a difference in people’s lives?

Do you like interacting with homeowners and helping to create safer homes?

Why You Should Join Our Team as a CSR/Dispatcher

We Invest in You – We offer robust training for our CSR/Dispatchers and provide you with resources to grow your skills. We also hold weekly meetings as a team for training and development.

We Collaborate with You – As a CSR/Dispatcher, you’ll work closely with other team members and service technicians to ensure that customers receive the best possible service.

We Share Our Success with You – We’ve figured out the formula and will show you how to deliver an exceptional customer experience.

Here are Your Responsibilities as a CSR/Dispatcher at Mr. Electric

As a CSR/Dispatcher, you are a key member of our team. You’ll be the first point of contact that customers have with us, and shape the customer’s perception of Mr. Electric from the beginning.

Here are the primary responsibilities for this position:

• You will answer customer calls and schedule jobs according to the customer’s needs.
• You will assign and direct electricians to appropriate customer locations, monitor their route and status to coordinate and prioritize their schedules, and handle dispatching tasks efficiently.
• You will be responsible for real-time monitoring of service calls, adjusting schedules as needed to maximize efficiency and customer satisfaction.
• You will follow up with customers to determine if they wish to proceed with any unsold work and address all their needs and concerns.

Here’s How We Measure Success

• Solidify Opportunities – By successfully converting customer leads into scheduled jobs, you provide work opportunities for our service technicians, and also contribute to the growth of our business.
• Top-Notch Customer Satisfaction – You will be responsible for ensuring a high level of customer satisfaction by delivering an amazing customer experience. Earn the trust of the customer by clearly communicating expectations, actively listening to their concerns, and providing excellent service.
• Efficiency – To succeed in this role, you must be prompt and detailed while booking calls. You must meet the needs of our customers so we can run a healthy business that takes care of our team.

How to Know If You Are a Good Fit

As a Mr. Electric CSR/Dispatcher,

• You focus on the positive and enjoy being around upbeat people.
• You keep your promises to the customer and the team.
• You are detail-oriented, both in your work and when communicating with the customers.
• You are professional by nature, consistently demonstrating reliability, attention to detail, and strong problem-solving skills in all aspects of your work.
• You are comfortable with data entry and using technology.
• You enjoy meeting new people and building new relationships.
• You welcome feedback and are always looking to sharpen your skills.

Job Requirements

The following are the minimum requirements for the CSR/Dispatcher position.

• 2+ years of administrative experience is preferred
• Strong written and verbal communication skills
• Fluency in English is mandatory

Here’s What We Provide For You

• Software Application and Peripherals – We provide state-of-the-art digital tools for a smooth process while booking calls and dispatching electricians.
• Training Program – As part of the Mr. Electric franchise, we offer in-depth training to advance your skills.

Pay and Benefits

The starting pay range for our CSR/Dispatchers is $17.00 to $25.00 per hour, depending on your level of experience.

We also offer the following benefits for our CSR/Dispatchers:

• Medical
• 401K w/match
• PTO