Service Dispatcher & Receptionist — Customer Care

CM ELECTRIC INC; Wheeling (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Job summary

Full Range Electrical Service Company in Wheeling is seeking a Receptionist/Customer Service/Dispatcher to join our team. This position is responsible for managing incoming calls and communications, updating customer information, supporting technicians schedule and dispatch.

Schedule and coordinate service calls, enter and maintain customer records, communicate professionally with clients and technicians, and dispatch electricians and service technicians to residential and commercial job sites.

Responsibilities

• Handle incoming phone calls, emails, and other communications in a professional and timely manner
• Schedule and coordinate incoming service calls
• Accurately enter and maintain customer information and records
• Communicate professionally with clients and technicians
• Dispatch electricians and service technicians to residential and commercial job sites

Job description

Full Range Electrical Service Company in Wheeling is seeking a Receptionist/Customer Service/Dispatcher to join our team. This position is responsible for managing incoming calls and communications, updating customer information, supporting technicians schedule and dispatch.

Schedule and coordinate service calls, enter and maintain customer records, communicate professionally with clients and technicians, and dispatch electricians and service technicians to residential and commercial job sites.