Customer Service Representative- Full Time (Including After Hours and Weekends)

Mr. Electric LLC; Wil-Mar Park (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

State-of-the-art tools

Robust training program

Weekly training meetings

Job summary

Mr. Electric LLC is seeking a Customer Service Representative to be the first point of contact for homeowners, helping to schedule service and coordinate electricians to ensure timely, safe, and satisfactory visits.

You will handle inquiries, communicate clearly with customers, and support a team focused on delivering excellent service and safety-conscious home improvements. Training is provided to help you grow professionally.

Qualifications

• Minimum 2+ years administrative experience preferred.
• Strong written and verbal communication skills.

Responsibilities

• Answer customer calls and schedule jobs according to the customer’s needs.
• Assign and direct electricians to appropriate locations and monitor their routes to coordinate schedules.
• Follow up with customers to confirm whether to proceed with unsold work and address any concerns.

Skills

Written communication

Verbal communication

Administrative experience

Job description

Are you looking for a job that will challenge your communication skills and allow you to make a difference in people’s lives?

Do you like interacting with homeowners and helping to create safer homes?

If so, you’re in luck! Mr. Electric is looking for customer service representatives to join our team.

Why You Should Join Our Team as a Customer Service Representative

We Invest in You

We offer robust training for our CSRs and provide you with resources to grow your skills. We also hold weekly meetings as a team for training and development.

We Collaborate with You

As a CSR, you’ll work closely with other team members and service technicians to ensure that customers receive the best possible service.

We Share Our Success with You

We’ve figured out the formula and will show you how to deliver an exceptional customer experience.

Here are Your Responsibilities as a CSR at Mr. Electric

As a Customer Service Representative, you are a key member of our team. You’ll be the first point of contact that customers have with us and shape the customer’s perception of Mr. Electric from the beginning.

Here are the primary responsibilities for this position:

• You will answer customer calls and schedule jobs according to the customer’s needs.
• You will assign and direct electricians to appropriate customer locations and monitor their route and status to coordinate and prioritize their schedules.
• You will follow up with customers to inquire whether they would like to proceed with any unsold work and ensure that all customer needs and concerns are fully addressed.

Here’s How We Measure Success

• Solidify Opportunities – By successfully converting customer leads into scheduled jobs, you provide work opportunities for our service technicians and also contribute to the growth of our business.
• Top‑Notch Customer Satisfaction – You will be responsible for ensuring a high level of customer satisfaction by delivering an amazing customer experience. Earn the trust of the customer by communicating effectively and providing excellent service.
• Efficiency – To succeed in this role, you must be prompt and detailed while booking calls. You must meet the needs of our customers so we can run a healthy business that takes care of our team.

How to Know If You Are a Good Fit

• You focus on the positive and enjoy being around upbeat people.
• You keep your promises to the customer and the team.
• You are detail‑oriented, both in your work and when communicating with the customers.
• You are professional by nature, and it shows up in everything you do.
• You are comfortable with data entry and using technology.
• You enjoy meeting new people and building new relationships.
• You welcome feedback and are always looking to sharpen your skills.

Job Requirements

The following are the minimum requirements for the Customer Service Representative position.

• 2+ years of administrative experience is preferred
• Strong written and verbal communication skills

Here’s What We Provide For You

• Software Application and Peripherals – We provide state-of-the-art digital tools for a smooth process while booking calls.
• Training Program – As part of the Mr. Electric franchise, we offer in-depth training to advance your skills.

Pay and Benefits

The starting pay range for our Customer Service Representatives is $14-18 per hour, depending on your level of experience.

We also offer the following benefits for our Customer Service Representatives:

• Medical, Dental, and Vision
• Supplemental Health and Wellness Benefits
• Paid Holidays
• Paid Time Off

If you are ready to take the next step in your career as a Customer Service Representative and want to join a team where you are valued and can excel.