Customer Service & Dispatch Specialist – Home Services

Precisiontoday; Oak Brook (IL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Dental and vision options

401(k) with employer match

Paid time off and holidays

Parental leave

Growth and training opportunities

Job summary

Precision Today in Oak Brook, IL, is hiring a Customer Service Representative to join the office team. You will answer calls, schedule service appointments, and coordinate technician dispatching to ensure a seamless customer experience.

The role requires strong communication, organization, and proficiency with CRM/scheduling software. The ideal candidate has 2+ years in customer service or related fields, and a professional, can-do attitude.

Qualifications

• 2+ years of customer service, call center, dispatching, or administrative experience.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Ability to multitask and remain organized in a fast-paced environment.
• Proficiency with computers, Microsoft Office, and CRM or scheduling software.
• Ability to work independently and as part of a team.

Responsibilities

• Answer incoming customer calls and provide exceptional customer service.
• Schedule service appointments and coordinate technician dispatching.
• Respond to customer inquiries regarding services, appointments, and account information.
• Maintain accurate customer records and update information within company software systems.
• Confirm appointments and communicate scheduling updates with customers.
• Assist customers with service requests, concerns, and follow-up communications.
• Work closely with technicians, dispatchers, and management to ensure a seamless customer experience.
• Handle a high volume of inbound and outbound calls professionally and efficiently.

Skills

Customer service

Call center

Dispatching

Administrative tasks

CRM software

Tools

ServiceTitan

Nexstar

Microsoft Office

Scheduling software

Job description

Precision Today in Oak Brook, IL, is hiring a Customer Service Representative to join the office team. You will answer calls, schedule service appointments, and coordinate technician dispatching to ensure a seamless customer experience.

The role requires strong communication, organization, and proficiency with CRM/scheduling software. The ideal candidate has 2+ years in customer service or related fields, and a professional, can-do attitude.