Customer Service & Scheduling Specialist - Home Services

Precision Today; Oak Brook (IL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health Coverage

Life Insurance

401(k) with match

Paid time off

Paid parental leave

Training and development

Job summary

Precision Today in Oak Brook, IL is seeking a Customer Service Representative to join our office team. You will handle calls, schedule services, and maintain customer records to ensure a smooth experience for homeowners.

The ideal candidate has at least 2 years in customer service, excellent communication skills, and proficiency with CRM or scheduling software. This role offers growth opportunities and comprehensive benefits through Precision Today.

Qualifications

• Minimum 2+ years in customer service, call center, dispatching, or administrative experience preferred.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Ability to multitask and remain organized in a fast-paced environment.
• Strong attention to detail and accuracy when handling customer information.
• Proficiency with computers, Microsoft Office, and CRM or scheduling software.
• Ability to work independently and collaboratively as part of a team.
• Professional appearance and positive, can-do attitude.
• Experience with ServiceTitan, Nexstar, or similar home service software is a plus.
• Successfully complete our screening process, including assessments, interviews, background checks, and drug screening.

Responsibilities

• Answer incoming customer calls and provide exceptional customer service
• Schedule service appointments and coordinate technician dispatching
• Respond to customer inquiries regarding services, appointments, and account information
• Maintain accurate customer records and update information within company software systems
• Confirm appointments and communicate scheduling updates with customers
• Assist customers with service requests, concerns, and follow-up communications
• Work closely with technicians, dispatchers, and management to ensure a seamless customer experience
• Handle a high volume of inbound and outbound calls professionally and efficiently
• Process customer information, service agreements, and other administrative documentation
• Resolve customer concerns with professionalism and a solution-oriented approach
• Support office operations and administrative tasks as needed
• Maintain a positive, professional attitude while representing the company

Skills

Customer service

Communication

Problem solving

Multitasking

Attention to detail

CRM software

Scheduling software

ServiceTitan/Nexstar

Team collaboration

Professionalism

Tools

Microsoft Office

CRM software

Scheduling software

ServiceTitan

Job description

Precision Today in Oak Brook, IL is seeking a Customer Service Representative to join our office team. You will handle calls, schedule services, and maintain customer records to ensure a smooth experience for homeowners.

The ideal candidate has at least 2 years in customer service, excellent communication skills, and proficiency with CRM or scheduling software. This role offers growth opportunities and comprehensive benefits through Precision Today.