Customer Care & Dispatch Specialist - Home Services

Apex Service Partners; Oak Brook (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Life insurance

401(k) with employer match

Paid time off

Paid parental leave

Training and development

Job summary

Precision Today is seeking a Customer Service Representative to join the Oak Brook, IL office team. You will handle inbound calls, schedule service appointments, coordinate dispatching, and support customers to ensure a seamless experience.

The ideal candidate has strong communication skills, 2+ years of relevant experience, and proficiency with CRM or scheduling software. Employer-paid health options, 401(k) with match, and PTO/back-up parental leave are available.

Qualifications

• 2+ years in customer service, call center, dispatching, or admin experience.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Proficient with computers, MS Office, and CRM or scheduling software.

Responsibilities

• Answer incoming calls and provide exceptional customer service.
• Schedule service appointments and dispatch technicians.
• Respond to inquiries about services, appointments, and accounts.
• Maintain accurate customer records in company software.
• Communicate scheduling updates to customers.

Skills

Customer service

Call center

Dispatching

CRM software

MS Office

Tools

ServiceTitan

Scheduling software

Job description

Precision Today is seeking a Customer Service Representative to join the Oak Brook, IL office team. You will handle inbound calls, schedule service appointments, coordinate dispatching, and support customers to ensure a seamless experience.

The ideal candidate has strong communication skills, 2+ years of relevant experience, and proficiency with CRM or scheduling software. Employer-paid health options, 401(k) with match, and PTO/back-up parental leave are available.