Customer Service & Scheduling Specialist (Home Services)

Precisiontoday; Oak Brook (IL); Vor Ort; USD 45.000 - 55.000; Vollzeit

Benefits dieser Stelle

Health coverage

Life, AD&D, and disability insurance

401(k) with employer match

Paid time off

Paid parental leave

Training opportunities

Zusammenfassung

Precision Today in Oak Brook, IL is hiring a Customer Service Representative to join our office team. You will handle incoming calls, schedule service appointments, coordinate dispatching, and maintain customer records with accuracy.

The role emphasizes clear communication, high organization, and a positive customer experience as you support technicians and management in a fast-paced home services environment.

Qualifikationen

• 2+ years in customer service, call center, dispatching, or admin role
• Strong verbal and written communication
• Experience with scheduling software and CRM

Aufgaben

• Answer incoming customer calls and provide exceptional customer service
• Schedule service appointments and coordinate technician dispatching
• Respond to customer inquiries regarding services, appointments, and account information
• Maintain accurate customer records and update information within company software systems
• Confirm appointments and communicate scheduling updates with customers
• Assist customers with service requests, concerns, and follow-up communications
• Work closely with technicians, dispatchers, and management to ensure a seamless customer experience
• Handle a high volume of inbound and outbound calls professionally and efficiently
• Process customer information, service agreements, and other administrative documentation
• Resolve customer concerns with professionalism and a solution-oriented approach
• Support office operations and administrative tasks as needed
• Maintain a positive, professional attitude while representing the company

Kenntnisse

Communication skills

Customer service

Problem solving

Multitasking

Attention to detail

Teamwork

Independent work

Tools

ServiceTitan

Scheduling software

CRM

Nexstar

Jobbeschreibung

Precision Today in Oak Brook, IL is hiring a Customer Service Representative to join our office team. You will handle incoming calls, schedule service appointments, coordinate dispatching, and maintain customer records with accuracy.

The role emphasizes clear communication, high organization, and a positive customer experience as you support technicians and management in a fast-paced home services environment.