Customer Service Representative

Apex Service Partners; Oak Brook (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Life insurance

401(k) with employer match

Paid time off

Paid parental leave

Training and development

Job summary

Precision Today is seeking a Customer Service Representative to join the Oak Brook, IL office team. You will handle inbound calls, schedule service appointments, coordinate dispatching, and support customers to ensure a seamless experience.

The ideal candidate has strong communication skills, 2+ years of relevant experience, and proficiency with CRM or scheduling software. Employer-paid health options, 401(k) with match, and PTO/back-up parental leave are available.

Qualifications

• 2+ years in customer service, call center, dispatching, or admin experience.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Proficient with computers, MS Office, and CRM or scheduling software.

Responsibilities

• Answer incoming calls and provide exceptional customer service.
• Schedule service appointments and dispatch technicians.
• Respond to inquiries about services, appointments, and accounts.
• Maintain accurate customer records in company software.
• Communicate scheduling updates to customers.

Skills

Customer service

Call center

Dispatching

CRM software

MS Office

Tools

ServiceTitan

Scheduling software

Job description

Now Hiring - Customer Service Representative

Precision Today is a trusted home service provider serving Franklin Park homeowners with dependable plumbing, HVAC, sewer, drains and electrical solutions. Our team is committed to delivering efficient, high-quality service that keeps home systems running smoothly and customers comfortable year-round.

We are seeking a motivated and customer-focused Customer Service Representative to join our office team in Oakbrook, Illinois. This role is ideal for a professional who thrives in a fast-paced environment, enjoys helping customers, and takes pride in delivering exceptional service. The ideal candidate is an effective communicator, highly organized, and committed to creating a positive experience for every customer through scheduling, communication, and support.

What You Will Do

• Answer incoming customer calls and provide exceptional customer service
• Schedule service appointments and coordinate technician dispatching
• Respond to customer inquiries regarding services, appointments, and account information
• Maintain accurate customer records and update information within company software systems
• Confirm appointments and communicate scheduling updates with customers
• Assist customers with service requests, concerns, and follow-up communications
• Work closely with technicians, dispatchers, and management to ensure a seamless customer experience
• Handle a high volume of inbound and outbound calls professionally and efficiently
• Process customer information, service agreements, and other administrative documentation
• Resolve customer concerns with professionalism and a solution-oriented approach
• Support office operations and administrative tasks as needed
• Maintain a positive, professional attitude while representing the company

What You Will Bring

• 2+ years of customer service, call center, dispatching, or administrative experience preferred
• Strong verbal and written communication skills
• Excellent customer service and problem-solving abilities
• Ability to multitask and remain organized in a fast-paced environmentStrong attention to detail and accuracy when handling customer information
• Proficiency with computers, Microsoft Office, and CRM or scheduling software
• Ability to work independently and collaboratively as part of a team
• Professional appearance and positive, can-do attitude
• Experience with ServiceTitan, Nexstar, or similar home service software is a plus
• Successfully complete our screening process, including assessments, interviews, background checks, and drug screening

Health Coverage

• Employer-paid medical, dental, and vision plan options

Insurance

• Life, AD&D, and long-term disability included; optional short-term and gap coverage

Savings Accounts

• FSA and HSA contribution options

Retirement

• 401(k) available upon hire with employer match; Traditional and Roth options
• Paid time off and holidays
• Paid parental leave

Growth and Training Opportunities

• Ongoing training and development

Precision Today is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.