Scheduling & Customer Care Specialist (Evenings/Saturdays)

Greenway Plumbing; Orlando (FL); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Paid Hourly

Spiffs and Bonuses

Job summary

Greenway Plumbing Services Corp is seeking a Customer Service Representative to deliver exceptional service reflecting our values by ensuring first contact exceeds expectations. You will answer phones, support field service, greet customers, and help schedule appointments.

Responsibilities include handling calls, booking service windows, maintaining accurate records, dispatching service calls, and assisting with emails and administrative tasks to keep operations running smoothly.

Qualifications

• High school diploma or equivalent.
• Prior call center experience preferred.
• Exceptional interpersonal and communication skills.
• Bi-lingual is a plus, but not required.
• Available to work early evenings and Saturdays.
• Detail-oriented and organized.

Responsibilities

• Respond to incoming customer calls with courtesy, offering appointment windows and requested lead times.
• Promote customer satisfaction by converting incoming customer calls into booked service appointments.
• Engage in outbound calling to secure the appropriate amount of scheduled calls and follow-up with our customers.
• Follows Customer Care “Call Script” for quality and efficient responses to customers.
• Record and maintain complete, accurate and updated information in the customer database.
• Dispatch and schedule service calls and debrief technicians with accurate customer information.
• Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
• Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.
• Reply to emails.
• Perform other varied administrative functions to ensure extraordinary office flow

Skills

Interpersonal skills

Phone etiquette

Bilingual

Geographic knowledge

Adaptability

Punctuality

Problem solving

MS Office

Education

High school diploma or equivalent

Tools

Word

Excel

Job description

Greenway Plumbing Services Corp is seeking a Customer Service Representative to deliver exceptional service reflecting our values by ensuring first contact exceeds expectations. You will answer phones, support field service, greet customers, and help schedule appointments.

Responsibilities include handling calls, booking service windows, maintaining accurate records, dispatching service calls, and assisting with emails and administrative tasks to keep operations running smoothly.