CSR/Dispatcher - Evenings/Saturday

Cummings Plumbing; Tucson (AZ); Presencial; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

Cummings Plumbing is seeking a Service Representative to support customers through inbound calls and emails, and to dispatch technicians effectively. The role emphasizes a friendly demeanor, accurate account handling, and timely scheduling communication.

Responsibilities include updating customers on ETA, coordinating with field technicians, and making outbound calls to confirm appointments. Evening and Saturday shifts are required to meet service needs.

Formación

• High School diploma or equivalent.
• Minimum of 1 year experience in a customer service and/or dispatcher environment.
• Detail oriented.
• Basic knowledge of Microsoft Office application (Outlook, Excel and Word)
• Excellent written and verbal communication skills.

Responsabilidades

• Answer incoming phone calls and emails while providing fast and friendly customer experience.
• Communicate with technicians to inform of scheduling and service needs.
• Update customers as needed of technicians eta.
• Make outbound calls to schedule and confirm upcoming appointments.
• Review customer account information to ensure accuracy.
• Perform other job responsibilities as assigned by management.
• Shifts are evenings and Saturdays

Conocimientos

Customer service

Dispatching

Communication

Educación

High School diploma or equivalent

Herramientas

Outlook

Excel

Word

Descripción del empleo

Job Description

Cummings Plumbing Heating & Cooling is searching for an individual with customer service and dispatching experience to join our growing team. Service Representative will provide support to customers by initiating and answering customers via inbound calls, inbound emails and outbound calls. The position requires a friendly attitude and pleasant disposition.

Job Duties:

• Answer incoming phone calls and emails while providing fast and friendly customer experience.
• Communicate with technicians to inform of scheduling and service needs.
• Update customers as needed of technicians eta.
• Make outbound calls to schedule and confirm upcoming appointments.
• Review customer account information to ensure accuracy.
• Perform other job responsibilities as assigned by management.
• Shifts are evenings and Saturdays

Education and Experience:

• High School diploma or equivalent.
• Minimum of 1 year experience in a customer service and/or dispatcher environment.
• Detail oriented.
• Basic knowledge of Microsoft Office application (Outlook, Excel and Word)
• Excellent written and verbal communication skills.
  

Benefits:

Medical, dental and vision plans, paid holidays