Customer Service & Dispatch Specialist

ManpowerGroup; Moline (IL); On-site; USD 23,000 - 26,000; Full time

Job summary

ManpowerGroup in Moline, IL is seeking a Customer Service Representative to support customers with professionalism and care. You will be part of the customer support team, assisting clients and ensuring their needs are met.

The role involves handling inbound calls, identifying customers in the Remedy database, and coordinating elevator service technicians to respond quickly and accurately. Strong communication, problem-solving, and a proactive attitude are valued, with opportunities for growth

Qualifications

• Excellent communication skills, both speaking and writing.
• Ability to learn computer software quickly and efficiently.
• Comfortable working in a fast-paced environment with fluctuating call volumes.
• Willingness to undergo background checks and drug screening.

Responsibilities

• Receive incoming calls from customers and identify them in the Remedy database.
• Dispatch elevator service technicians to locations efficiently and accurately.
• Guide technicians on using communication systems when needed.
• Monitor call queues to ensure prompt responses and minimize wait times.
• Maintain professionalism and high-quality customer service.

Skills

Communication skills

Problem-solving abilities

Proactive attitude

Typing / computer literacy

Job description

ManpowerGroup in Moline, IL is seeking a Customer Service Representative to support customers with professionalism and care. You will be part of the customer support team, assisting clients and ensuring their needs are met.

The role involves handling inbound calls, identifying customers in the Remedy database, and coordinating elevator service technicians to respond quickly and accurately. Strong communication, problem-solving, and a proactive attitude are valued, with opportunities for growth