Customer Service & Dispatch Coordinator

Gallo Mechanical, LLC; Louisiana (MO); On-site; USD 35,000 - 45,000; Full time

Job summary

A mechanical services company located in Missouri is seeking a Customer Service Representative (CSR) to support daily operations in the service department. The CSR will handle service calls, dispatch technicians, and coordinate between customers and internal teams. Candidates should have 2+ years of customer service experience, strong organizational skills, and proficiency in Microsoft Office. An associate degree or relevant coursework is preferred. This position is vital for ensuring customer satisfaction and timely service delivery.

Qualifications

• 2+ years of experience in customer service or dispatch role.
• Experience supporting field technicians in a fast-paced environment.
• Familiarity with purchase orders and service documentation preferred.

Responsibilities

• Answer service-related calls and emails professionally.
• Schedule and dispatch service calls to ensure optimal technician utilization.
• Prepare and distribute daily service technician schedules.

Skills

Customer service skills

Organizational skills

Proficiency in Microsoft Office

Attention to detail

Communication skills

Education

High school diploma or equivalent

Associate degree or relevant coursework

Tools

Service management software

ERP systems

Job description

A mechanical services company located in Missouri is seeking a Customer Service Representative (CSR) to support daily operations in the service department. The CSR will handle service calls, dispatch technicians, and coordinate between customers and internal teams. Candidates should have 2+ years of customer service experience, strong organizational skills, and proficiency in Microsoft Office. An associate degree or relevant coursework is preferred. This position is vital for ensuring customer satisfaction and timely service delivery.