Customer Service Representative

ManpowerGroup; Moline (IL); On-site; USD 23,000 - 26,000; Full time

Job summary

ManpowerGroup in Moline, IL is seeking a Customer Service Representative to support customers with professionalism and care. You will be part of the customer support team, assisting clients and ensuring their needs are met.

The role involves handling inbound calls, identifying customers in the Remedy database, and coordinating elevator service technicians to respond quickly and accurately. Strong communication, problem-solving, and a proactive attitude are valued, with opportunities for growth

Qualifications

• Excellent communication skills, both speaking and writing.
• Ability to learn computer software quickly and efficiently.
• Comfortable working in a fast-paced environment with fluctuating call volumes.
• Willingness to undergo background checks and drug screening.

Responsibilities

• Receive incoming calls from customers and identify them in the Remedy database.
• Dispatch elevator service technicians to locations efficiently and accurately.
• Guide technicians on using communication systems when needed.
• Monitor call queues to ensure prompt responses and minimize wait times.
• Maintain professionalism and high-quality customer service.

Skills

Communication skills

Problem-solving abilities

Proactive attitude

Typing / computer literacy

Job description

Our client, a leading organization in the industry, is seeking a dedicated and motivated Customer Service Representative to join their team. As a Customer Service Representative, you will be an essential part of the customer support department, assisting clients and ensuring their needs are met with professionalism and care. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a proactive attitude, aligning successfully within the organization and contributing to a positive customer experience.

Job Title: Customer Service Representative

Location: MOLINE, IL

Pay Range: $17-19 per hour

What's the Job?

• Receive incoming calls from customers seeking service assistance and accurately identify them in the Remedy database.
• Dispatch elevator service technicians to building locations efficiently and accurately.
• Provide professional guidance to technicians on using communication systems when needed.
• Monitor call queues to ensure prompt response and minimize wait times for customers.
• Maintain high standards of professionalism and customer service during all interactions.

What's Needed?

• Ability to learn computer software quickly and efficiently.
• Strong communication skills, both speaking and writing.
• Comfortable working in a fast-paced environment with fluctuating call volumes.
• Ability to work scheduled shifts and report promptly.
• Willingness to undergo background checks and drug screening.

What's in it for me?

• Opportunity to work with a reputable organization in a dynamic environment
• Development of valuable customer service skills
• Potential for career growth within the company
• Supportive team environment
• Engagement in meaningful work that makes a difference for customers

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.