Customer Service & Dispatch Specialist

Ultimate Staffing Services; Fullerton (CA); On-site; USD 32,000 - 34,000; Full time

Job summary

Ultimate Staffing Services in Fullerton, California is seeking a Customer Service Representative to join our team. You will handle service orders, assist inquiries, and work to retain customers.

The role requires a pleasant, professional demeanor, strong communication, multitasking, and the ability to stay calm in a busy environment. On-call once every 6-8 weeks and potential overtime are part of the schedule.

Qualifications

• Pleasant, positive, professional attitude.
• Adept at building rapport with customers and have a customer-centric thought process
• Capacity to deal with frequently-changing priorities
• Temperament to handle stress effectively: remaining calm and focused in a hectic environment
• Ability to multi-task
• Excellent communication skills
• Outstanding follow-up and follow-through abilities
• Detail oriented
• Proficient in Microsoft Word, Excel, and Outlook.

Responsibilities

• A passion for customer retention and pro-active execution of company’s customer retention plan.
• Efficient and professional handling of customer calls for service orders or inquiries.
• Performing all work activities in accordance with company policies and procedures in order to achieve and maintain customer loyalty.
• Serve as a customer service leader within the company through a willingness to work cohesively with other departments and all individuals.
• Able to be On-Call during non-working office hours every 6-8 weeks for a full week and open to overtime

Skills

Customer service

Communication

Multitasking

Stress management

Detail oriented

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Ultimate Staffing Services in Fullerton, California is seeking a Customer Service Representative to join our team. You will handle service orders, assist inquiries, and work to retain customers.

The role requires a pleasant, professional demeanor, strong communication, multitasking, and the ability to stay calm in a busy environment. On-call once every 6-8 weeks and potential overtime are part of the schedule.