Customer Service & Dispatch Coordinator

Ultimate Staffing; California (MO); On-site; USD 42,000 - 65,000; Full time

Job summary

Ultimate Staffing in Los Angeles is seeking a Customer Service Representative / Dispatcher to be the primary contact for customers, schedule service appointments, and coordinate between customers and field staff. The ideal candidate is organized, customer-focused, and thrives in a fast-paced environment where priorities shift and communication is key.

The role requires strong multitasking, excellent communication skills, and proficiency with Microsoft Office applications.

Qualifications

• High school diploma or equivalent required.
• 2+ years of customer service, dispatching, call center, or administrative experience preferred.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.

Responsibilities

• Answer incoming calls, emails, and customer inquiries in a professional and friendly manner.
• Schedule and coordinate service appointments, ensuring efficient technician routing and coverage.
• Communicate appointment details, updates, and service information to customers.
• Monitor daily schedules and adjust appointments as needed to accommodate changing priorities.
• Resolve customer concerns and elevate issues appropriately when necessary.
• Maintain accurate customer records, service requests, and documentation within company systems.
• Process work orders, update job statuses, and ensure information is entered accurately.
• Collaborate with internal teams to ensure timely and efficient service delivery.
• Follow up with customers regarding service satisfaction and outstanding requests. Assist with general administrative and office support tasks as needed.

Skills

Customer service

Dispatching

Call center

Administrative experience

Education

High school diploma

Tools

Outlook

Word

Excel

Microsoft Office

Job description

Ultimate Staffing in Los Angeles is seeking a Customer Service Representative / Dispatcher to be the primary contact for customers, schedule service appointments, and coordinate between customers and field staff. The ideal candidate is organized, customer-focused, and thrives in a fast-paced environment where priorities shift and communication is key.

The role requires strong multitasking, excellent communication skills, and proficiency with Microsoft Office applications.