Customer Service Representative

Ultimate Staffing Services; Pasadena (CA); On-site; USD 29,000 - 33,000; Full time

Job summary

Ultimate Staffing Services in Pasadena, CA is seeking a Customer Service Representative / Dispatcher to be the frontline liaison for customers and field staff. You will answer inquiries, schedule service appointments, and coordinate efficient technician routing.

The ideal candidate has strong communication, organization, and multitasking abilities, with 2+ years in service, dispatching, or call center roles, and proficiency in Microsoft Office.

Qualifications

• High school diploma or equivalent required.
• 2+ years of customer service or dispatching experience preferred.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Answer incoming calls, emails, and customer inquiries in a professional and friendly manner.
• Schedule and coordinate service appointments, ensuring efficient technician routing and coverage.
• Communicate appointment details, updates, and service information to customers.
• Monitor daily schedules and adjust appointments as needed to accommodate changing priorities.
• Resolve customer concerns and escalated issues appropriately when necessary.
• Maintain accurate customer records, service requests, and documentation within company systems.
• Process work orders, update job statuses, and ensure information is entered accurately.
• Collaborate with internal teams to ensure timely and efficient service delivery.
• Follow up with customers regarding service satisfaction and outstanding requests.
• Assist with general administrative and office support tasks as needed.

Skills

Customer service experience

Dispatching experience

Communication skills

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Outlook

Excel

Word

Job description

Salary: USD21 - USD24 per hour

Customer Service Representative / Dispatcher

About Us
We are a well-established service company dedicated to providing exceptional support and solutions to our customers throughout the Greater Los Angeles area. Our team prides itself on delivering outstanding customer experiences through responsiveness, professionalism, and a commitment to service excellence. We are seeking a dependable Customer Service Representative (CSR) / Dispatcher to join our growing team.

Job Summary

As a Customer Service Representative / Dispatcher, you will serve as the primary point of contact for customers, handling incoming inquiries, scheduling service appointments, and coordinating communication between customers and field staff. The ideal candidate is organized, customer-focused, and enjoys working in a fast-paced environment where priorities can change throughout the day.

Key Responsibilities

• Answer incoming calls, emails, and customer inquiries in a professional and friendly manner
• Schedule and coordinate service appointments, ensuring efficient technician routing and coverage
• Communicate appointment details, updates, and service information to customers
• Monitor daily schedules and adjust appointments as needed to accommodate changing priorities
• Resolve customer concerns and escalated issues appropriately when necessary
• Maintain accurate customer records, service requests, and documentation within company systems
• Process work orders, update job statuses, and ensure information is entered accurately
• Collaborate with internal teams to ensure timely and efficient service delivery
• Follow up with customers regarding service satisfaction and outstanding requests
• Assist with general administrative and office support tasks as needed

Qualifications

• High school diploma or equivalent required
• 2+ years of customer service, dispatching, call center, or administrative experience preferred
• Strong written and verbal communication skills
• Excellent organizational skills with the ability to multitask effectively
• Proficiency with Microsoft Office, including Outlook, Word, and Excel
• Strong attention to detail and ability to maintain accurate records
• Ability to remain professional and composed when handling customer concerns
• Self-motivated with strong problem-solving skills and the ability to adapt to changing priorities
• Experience in a service-based industry is a plus

This is an excellent opportunity for a customer-focused professional who enjoys helping people, staying organized, and contributing to a team-oriented environment. We look forward to welcoming someone who is passionate about delivering exceptional customer service.