Customer Service & Dispatch Pro - Fast-Paced Plumbing

Mr. Rooter LLC; Boiling Spring Lakes (NC); On-site; USD 11,365 - 16,186; Full time

Benefits offered by this job

401(k) and other benefits

Job summary

A plumbing service provider in Boiling Spring Lakes is seeking a Customer Service Representative. This role involves serving customers, scheduling service calls, and facilitating communication between customers and technicians. The ideal candidate should have experience in a service industry and be able to thrive in a fast-paced environment. A commitment to excellence and good computer skills are essential. This position offers competitive pay starting at $10+/hr.

Qualifications

• Experience as a Customer Service Representative and dispatcher in a service industry.
• Ability to work in a fast-paced environment.
• Availability to work late during busy summer months.

Responsibilities

• Handle customer and technician communication.
• Schedule service calls, maintenance, and inspections.
• Follow up on estimates and quotes.
• Act as a liaison between technicians and customers.

Skills

Knowledge of home services

Ability to handle multiple phone calls

Problem-solving skills

Computer skills

Familiarity with ServiceTitan and Google Calendar

Job description

A plumbing service provider in Boiling Spring Lakes is seeking a Customer Service Representative. This role involves serving customers, scheduling service calls, and facilitating communication between customers and technicians. The ideal candidate should have experience in a service industry and be able to thrive in a fast-paced environment. A commitment to excellence and good computer skills are essential. This position offers competitive pay starting at $10+/hr.