Plumbing CSR & Dispatcher — Growth & Impact

In & Out Plumbing; Tacoma (WA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Supportive, family-oriented team culture

Leadership opportunities

Team appreciation days

Job summary

A family-owned plumbing company in Tacoma is seeking a Customer Service Representative/Dispatcher to join their dynamic team. The ideal candidate will have at least two years of experience in customer service or administrative support, possess strong organizational skills, and have proficiency in CRM systems, preferably Housecall Pro. This role involves scheduling jobs, dispatching technicians, and maintaining accurate records, all while providing exceptional customer service in a supportive, family-oriented culture. Competitive pay and growth opportunities are offered.

Qualifications

• Minimum 2 years in customer service or administrative support.
• Experience with phones, dispatching, scheduling, or office coordination.
• Proficient with computers and email.

Responsibilities

• Provide exceptional customer service by answering calls and scheduling jobs.
• Dispatch plumbing technicians efficiently and communicate updates.
• Maintain accurate customer records and assist with operational tasks.

Skills

Advanced customer service and communication skills

Strong organizational skills

Multitasking abilities

Fluency in English

Education

High School Diploma or GED

Tools

CRM systems

Housecall Pro

Job description

A family-owned plumbing company in Tacoma is seeking a Customer Service Representative/Dispatcher to join their dynamic team. The ideal candidate will have at least two years of experience in customer service or administrative support, possess strong organizational skills, and have proficiency in CRM systems, preferably Housecall Pro. This role involves scheduling jobs, dispatching technicians, and maintaining accurate records, all while providing exceptional customer service in a supportive, family-oriented culture. Competitive pay and growth opportunities are offered.