Customer Service and Dispatching

Mr. Rooter LLC; Boiling Spring Lakes (NC); On-site; USD 16,531 - 19,286; Full time

Job summary

A plumbing franchise in Boiling Spring Lakes, NC seeks a Customer Service and Dispatching professional. This full-time position involves booking and dispatching calls, following up with clients, and maintaining professionalism. Ideal candidates are organized, empathetic, and able to multi-task efficiently. The position offers a pay range of $12.00 to $14.00 per hour. Teamwork and a positive attitude are essential in this 24/7 environment.

Qualifications

• Responsible and organized office staff needed for customer service.
• Ability to handle calls efficiently and multi-task.
• Punctuality and attendance are essential.

Responsibilities

• Book and dispatch all incoming calls.
• Follow up with clients respectfully.
• Communicate issues with supervisors.

Skills

Organizational skills

Customer service skills

Typing speed of at least 50 words per minute

Empathy

Multi-tasking

Punctuality

Job description

Customer Service and Dispatching – Boiling Spring Lakes, NC

Full Time • Boiling Spring Lakes - NC

Future Opening: Customer Service and Dispatching

• With the growing calls, we are seeking professional, no drama, responsible and organized office staff to be a part of our team.
• Book all calls that come in and dispatch calls out.
• Remind and follow up on client callbacks, addressing any issues in a respectful manner.
• Show empathy through the phone.
• Maintain a professional over the phone voice.
• Collaborate with co‑workers; there is no “I” in TEAM.
• Communicate all issues, needs, etc. to your supervisor as they arise.
• Typing speed of minimum 50 words per minute.
• Book a call by gathering required information within a 3–4 minute time frame.
• Multi‑task efficiently.
• Punctuality and attendance are essential; no tardiness or absences.
• Display professionalism in work ethic, mannerisms with co‑workers, attitude toward clients, and maintaining a professional image through proper attire.
• Our company is open 24/7; office hours are 8am‑5pm, Monday through Saturday. You will be responsible for most Saturdays once trained.

Compensation: $12.00 - $14.00 per hour

Plumbing isn’t just about leaks, pipes, and gaskets. It’s about people—both the customers we help and the professionals who provide those services. Mr. Rooter Plumbing franchisees treat you with the same respect and integrity they treat their own friends and family, because at the end of the day you can’t serve customers well without a happy, motivated, and committed team. Creating a culture with an exemplary work ethic is just as important as plumbing, and it’s part of everything Mr. Rooter Plumbing does.

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.