Plumbing Customer Success & Dispatch Specialist

Greenway Plumbing Services; Orlando (FL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Telehealth insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Holiday pay

Family-oriented culture

Job summary

Greenway Plumbing Services is looking for a Customer Service Representative to join our Orlando, FL team. This role emphasizes enhancing customer satisfaction through effective communication and managing service appointments.

Ideal candidates will possess outstanding communication, problem-solving skills, and basic computer proficiency. We offer various benefits including health insurance and paid time off.

Qualifications

• Exceptional interpersonal and communication skills, both written and verbal.
• Ability to address complaints and issues with effective solutions and a positive attitude.
• Familiarity with CRM systems is a plus.

Responsibilities

• Manage customer communications through calls and emails.
• Engage in outbound calling to ensure scheduled appointments.
• Record customer interactions in the internal system.

Skills

Customer service experience

Communication skills

Time management

Listening skills

Ability to offer solutions

Education

High school diploma or equivalent

Tools

ServiceTitan

Microsoft Excel

Microsoft Word

Job description

Greenway Plumbing Services is looking for a Customer Service Representative to join our Orlando, FL team. This role emphasizes enhancing customer satisfaction through effective communication and managing service appointments.

Ideal candidates will possess outstanding communication, problem-solving skills, and basic computer proficiency. We offer various benefits including health insurance and paid time off.