Customer Service & Dispatch Coordinator

ProLift Industrial Equipment; Louisville (KY); Hybrid; USD 40,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Life insurance

Short-term disability

Paid parental leave

Pet insurance

Paid time off

Job summary

ProLift Toyota Material Handling in Louisville, KY is seeking a Customer Team Coordinator to work with technicians and customers, scheduling and billing. You will coordinate parts procurement and order processing with the parts department to ensure technicians have items for field repairs.

The ideal candidate has a High School Diploma or equivalent, about two years of customer service or administrative experience, and proficient in Word, Outlook and Excel.

Qualifications

• High School Diploma or equivalent required.
• About two years of customer service or administrative experience.
• Proficient in Word, Outlook and Excel; strong written and verbal communication.
• Ability to handle confidential information with discretion.

Responsibilities

• Receive incoming service calls and dispatch technicians accordingly.
• Track open repair orders and ensure timely follow-up and invoicing.
• Operate professionally to exceed customer expectations.
• Initiate and manage repair orders and status for labor and materials.
• Promote company values and act as a reliable partner for customers, vendors and associates.

Skills

Customer service

Administrative experience

Microsoft Word

Microsoft Outlook

Microsoft Excel

Education

High School Diploma or equivalent

Job description

ProLift Toyota Material Handling in Louisville, KY is seeking a Customer Team Coordinator to work with technicians and customers, scheduling and billing. You will coordinate parts procurement and order processing with the parts department to ensure technicians have items for field repairs.

The ideal candidate has a High School Diploma or equivalent, about two years of customer service or administrative experience, and proficient in Word, Outlook and Excel.