Customer Success Coordinator – Scheduling & Billing

ProLift Toyota Material Handling; Louisville (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Short-term disability

Parental leave

Pet insurance

Paid time off

Job summary

The Customer Team Coordinator at ProLift Toyota Material Handling works directly with our technicians and customers to keep scheduling and billing on track. You will coordinate parts procurement with the parts department to ensure technicians have items needed for field repairs and maintain proactive communication with customers throughout the service lifecycle.

You should bring a High School Diploma or equivalent and at least two years of customer service or administrative experience, with

Qualifications

• High School Diploma or equivalent required.
• Two years of customer service or administrative experience.
• Proficiency in Word, Outlook, and Excel; strong written and verbal communication.

Responsibilities

• Receive incoming service calls and dispatch technicians accordingly.
• Track open repair orders and ensure timely follow-up and invoicing.
• Operate professionally to exceed customer expectations.
• Initiate and manage repair orders for labor and materials communicated to customers.
• Promote company values and be an indispensable partner to customers, vendors, and associates.

Skills

Customer service

Communication skills

Administrative experience

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

The Customer Team Coordinator at ProLift Toyota Material Handling works directly with our technicians and customers to keep scheduling and billing on track. You will coordinate parts procurement with the parts department to ensure technicians have items needed for field repairs and maintain proactive communication with customers throughout the service lifecycle.

You should bring a High School Diploma or equivalent and at least two years of customer service or administrative experience, with