Customer Team Coordinator

ProLift Toyota Material Handling; Cleveland (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Life insurance

Short-term disability

Parental leave

Pet insurance

Job summary

ProLift Toyota Material Handling is seeking a Customer Team Coordinator to work directly with technicians and customers to manage scheduling and billing. The role involves coordinating parts procurement with the parts department to ensure field repairs have the necessary items.

The ideal candidate will have a High School Diploma or equivalent and at least two years of customer service or administrative experience, with strong Microsoft Office skills and excellent communication abilities.

Qualifications

• High School Diploma or equivalent
• Two years of customer service or administrative experience
• Excellent verbal and written communication skills

Responsibilities

• Receive and route incoming service calls to dispatch technicians
• Track open repair orders and ensure timely follow-up and invoicing
• Coordinate parts procurement and order processing with the parts department
• Maintain professional and courteous interactions with customers and teammates
• Assist in communicating labor and materials status to customers

Skills

Customer service

Administrative support

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Company Overview

ProLift Toyota Material Handling is more than a forklift distributor in the Midwest. We are driven to be the premier provider of material handling equipment and service. We believe that by investing in our people and technology, we create an exceptional customer experience, allowing us to focus on our customers and take action on improving our customers' business. We are a passionate and inclusive group of people working together to foster innovation for our customers, community, and each other. ProLift Toyota Material Handling strives to achieve indispensable partnerships with customers, associates and our communities. Our company creates these partnerships through communication, continuous improvement, transparency, and doing the right thing.

Job Summary

The Customer Team Coordinator is responsible for working directly with our technicians and customers through proactive communication on scheduling and billing. The Customer Team Coordinator will coordinate parts procurement and order processing with the parts department to ensure technicians have needed items for field repairs.

General Duties and Responsibilities

• Receive incoming service calls and dispatch technicians accordingly


• Track open repair orders and ensure timely follow-up and/or invoice


• Operate in a professional and courteous manner to exceed customer expectations


• Initiate and control repair orders and the proper status for labor and materials to the customers


• Promote ProLift Toyota Material Handling's values, mission and purpose of \"Helping People Carry the Load\" to ensure we are customers', vendors' and associates' \"Indispensable Partner\".

Educational/Job Requirements

The ideal candidate will have a High School Diploma or equivalent, two years of customer service or administrative experience and display efficiency in Microsoft products such as Word, Outlook, and Excel. The Customer Team Coordinator communicates to associates, customers, and managers, which requires excellent verbal and written communication skills. The ideal candidate will protect the organization's values by maintaining confidential information utilizing their ability to handle sensitive information.

The ProLift Team

Our associates have the opportunity for personal and professional growth as well as a long-term career. We have examples throughout our company of associates advancements within the organization. We value our associates and the work they do. ProLift associates flourish by collaborating on our obstacles and celebrating our achievements.

What We Have to Offer

ProLift Toyota Material Handling is proud of the benefits package we offer associates including medical, dental, vision, 401K, company paid life insurance, company paid short-term disability, paid parental leave, and other supplemental insurance options (i.e. - pet insurance). Paid time off is available after 30 days!

We have a shared focus in helping our communities thrive. We encourage groups of associates to volunteer for non-profit organizations and reimburse those participants for the hours contributed to our communities.

EQUAL OPPORTUNITY EMPLOYER