Customer Team Coordinator

ProLift Toyota Material Handling; Louisville (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Short-term disability

Parental leave

Pet insurance

Paid time off

Job summary

The Customer Team Coordinator at ProLift Toyota Material Handling works directly with our technicians and customers to keep scheduling and billing on track. You will coordinate parts procurement with the parts department to ensure technicians have items needed for field repairs and maintain proactive communication with customers throughout the service lifecycle.

You should bring a High School Diploma or equivalent and at least two years of customer service or administrative experience, with

Qualifications

• High School Diploma or equivalent required.
• Two years of customer service or administrative experience.
• Proficiency in Word, Outlook, and Excel; strong written and verbal communication.

Responsibilities

• Receive incoming service calls and dispatch technicians accordingly.
• Track open repair orders and ensure timely follow-up and invoicing.
• Operate professionally to exceed customer expectations.
• Initiate and manage repair orders for labor and materials communicated to customers.
• Promote company values and be an indispensable partner to customers, vendors, and associates.

Skills

Customer service

Communication skills

Administrative experience

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Company Overview

ProLift Toyota Material Handling is more than a forklift distributor in the Midwest. We are driven to be the premiere provider of material handling equipment and service. We believe that by investing in our people and technology, we create an exceptional customer experience, allowing us to focus on our customers and take action on improving our customers' business.

We are a passionate and inclusive group of people working together to foster innovation for our customers, community, and each other.

ProLift Toyota Material Handling strives to achieve indispensable partnerships with customers, associates and our communities. Our company creates these partnerships through communication, continuous improvement, transparency, and doing the right thing.

Job Summary

The Customer Team Coordinator is responsible for working directly with our technicians and customers through proactive communication on scheduling and billing. The Customer Team Coordinator will coordinate parts procurement and order processing with the parts department to ensure technicians have needed items for field repairs.

General Duties and Responsibilities

• Receive incoming service calls and dispatch technicians accordingly
• Track open repair orders and ensure timely follow-up and/or invoice
• Operate in a professional and courteous manner to exceed customer expectations
• Initiate and control repair orders and the proper status for labor and materials to the customers
• Promote ProLift Toyota Material Handling's values, mission and purpose of "Helping People Carry the Load" to ensure we are customers', vendors' and associates' "Indispensable Partner".

Educational/Job Requirements

The ideal candidate will have a High School Diploma or equivalent, two years of customer service or administrative experience and display efficiency in Microsoft products such as Word, Outlook, and Excel. The Customer Team Coordinator communicates to associates, customers, and managers, which requires excellent verbal and written communication skills. The ideal candidate will protect the organization's values by maintaining confidential information utilizing their ability to handle sensitive information.

The ProLift Team

Our associates have the opportunity for personal and professional growth as well as a long-term career. We have examples throughout our company of associates' advancements within the organization.

We value our associates and the work they do. ProLift associates flourish by collaborating on our obstacles and celebrating our achievements.

What We Have to Offer

ProLift Toyota Material Handling is proud of the benefits package we offer associates including medical, dental, vision, 401K, company paid life insurance, company paid short-term disability, paid parental leave, and other supplemental insurance options (i.e. - pet insurance). Paid time off is available after 30 days!

We have a shared focus in helping our communities thrive. We encourage groups of associates to volunteer for non-profit organizations and reimburse those participants for the hours contributed to our communities.

Are you ready to make the best decision of your life and join the ProLift Toyota Material Handling team? We are looking forward to hearing from you!

EQUAL OPPORTUNITY EMPLOYER