Customer Service Dispatch & Billing Coordinator

ProLift Toyota Material Handling; Cleveland (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Life insurance

Short-term disability

Parental leave

Pet insurance

Job summary

ProLift Toyota Material Handling is seeking a Customer Team Coordinator to work directly with technicians and customers to manage scheduling and billing. The role involves coordinating parts procurement with the parts department to ensure field repairs have the necessary items.

The ideal candidate will have a High School Diploma or equivalent and at least two years of customer service or administrative experience, with strong Microsoft Office skills and excellent communication abilities.

Qualifications

• High School Diploma or equivalent
• Two years of customer service or administrative experience
• Excellent verbal and written communication skills

Responsibilities

• Receive and route incoming service calls to dispatch technicians
• Track open repair orders and ensure timely follow-up and invoicing
• Coordinate parts procurement and order processing with the parts department
• Maintain professional and courteous interactions with customers and teammates
• Assist in communicating labor and materials status to customers

Skills

Customer service

Administrative support

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

ProLift Toyota Material Handling is seeking a Customer Team Coordinator to work directly with technicians and customers to manage scheduling and billing. The role involves coordinating parts procurement with the parts department to ensure field repairs have the necessary items.

The ideal candidate will have a High School Diploma or equivalent and at least two years of customer service or administrative experience, with strong Microsoft Office skills and excellent communication abilities.