Customer Service Department Leader & Team Coach

Colonial Group; Fargo (ND); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive wages

Merchandise discount

Benefits

401k retirement

No holiday hours

Internal promotion

Job summary

Von Maur in the United States is seeking a Customer Service Department Manager to lead the store's customer service hub, coach associates, and uphold exceptional service.

You will motivate staff, train, and align with store goals, oversee service counters, and ensure duties are completed accurately and on time while being available on-site day, evening, and weekend shifts. Von Maur offers generous benefits, merchandise discounts, and a promote-from-within culture.

Responsibilities

• Motivate associates to deliver excellent customer service – train, coach and lead by example
• Execute all duties of a customer service associate and ensure department duties are completed accurately and timely
• Develop service counter associate’s skills
• Assess associate performance and provide feedback to improve the quality of customer service and Von Maur store services
• Develop and implement solutions to solve customer problems and department needs
• Monitors and supports store online order and pick up in store services
• Be available to work on-site during day, evening, and weekend shifts

Job description

Von Maur in the United States is seeking a Customer Service Department Manager to lead the store's customer service hub, coach associates, and uphold exceptional service.

You will motivate staff, train, and align with store goals, oversee service counters, and ensure duties are completed accurately and on time while being available on-site day, evening, and weekend shifts. Von Maur offers generous benefits, merchandise discounts, and a promote-from-within culture.